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Changing your address can be a stressful experience, but ensuring your mail follows you shouldn’t be. The Royal Mail Redirection Service provides a convenient solution to ensure you don’t miss important documents, reduce the risk of identity fraud, and maintain a seamless flow of communication.
Whether you’re moving permanently or temporarily, within the UK or abroad, this service ensures your mail moves with you. Let’s explore how it works, its benefits, and why it’s a vital step for personal and business customers alike.
What Is the Royal Mail Redirection Service?
The Royal Mail Redirection Service is a reliable solution to ensure your mail follows you to your new address, whether you’re relocating within the UK or overseas.
Whether the move is permanent or temporary, this service safeguards your important communications and provides peace of mind.
Key Features of the Royal Mail Redirection Service:
- Flexible Duration Options: Redirect your mail for 3, 6, or 12 months, starting from just £39.50.
- Secure Mail Handling: Protect sensitive information and reduce the risk of identity fraud.
- Free for Under-16s: Families benefit from cost-free mail redirection for children under 16.
- Universal Accessibility: Available to personal and business customers alike.
- Concessionary Discounts: Lower prices for eligible customers receiving Universal Credit or Pension Credit.
- Quick and Easy Setup: Get a quote in just one minute and apply online, by post, or at a Post Office.
Who Can Use It?
- Personal Customers: Prevent missing important documents like bank statements, tax notifications, and healthcare letters.
- Business Customers: Redirect mail to your new business address, ensuring seamless communication with clients and suppliers.
Whether you’re moving home or relocating your business, the Royal Mail Redirection Service provides a simple, affordable, and secure way to keep your mail moving with you.
What is Concession Redirection Service?
Relocating can be a challenging experience, but ensuring your mail moves with you doesn’t have to be costly. For customers receiving eligible benefits, Royal Mail offers a Concessionary Redirection Service with significantly reduced rates.
This service ensures that you don’t miss essential correspondence while also protecting your personal information from fraud.
Who Qualifies for Concessionary Redirection?
The concessionary offering is available for personal customers in receipt of the following benefits:
- Universal Credit, which includes:
- Child Tax Credit
- Housing Benefit
- Income Support
- Income-based Jobseeker’s Allowance (JSA)
- Income-related Employment and Support Allowance (ESA)
- Working Tax Credit
- Pension Credit
If you don’t receive any of these benefits, you can still apply for the standard Redirection Service to keep your mail secure.
Benefits of the Concessionary Redirection Service
- Don’t Miss Important Documents: Ensure that vital correspondence such as bank statements, tax forms, and medical letters follow you to your new address.
- Prevent Fraud: Protect your personal details from falling into the wrong hands by redirecting sensitive mail securely.
- Receive Home Mover Offers: Take advantage of exclusive deals and offers tailored for movers to ease your transition.
Pricing for Concessionary Redirection Service
Here’s a breakdown of the concessionary prices for households:
Single Adult Household:
| Duration | Standard Price | Concessionary Price |
| Up to 3 months | £39.50 | £22.50 |
| Up to 6 months | £58.50 | £30.00 |
| Up to 12 months | £84.00 | £60.00 |
Household with 2 Adults:
| Duration | Standard Price | Concessionary Price |
| Up to 3 months | £49.00 | £30.00 |
| Up to 6 months | £69.50 | £30.00 |
| Up to 12 months | £96.00 | £60.00 |
Family Household with 2 Adults and 2 Children (Under 16):
| Duration | Standard Price | Concessionary Price |
| Up to 3 months | £49.00 | £30.00 |
| Up to 6 months | £69.50 | £30.00 |
| Up to 12 months | £96.00 | £60.00 |
Family Household with 3 Adults:
| Duration | Standard Price | Concessionary Price |
| Up to 3 months | £58.50 | £30.00 |
| Up to 6 months | £80.50 | £30.00 |
| Up to 12 months | £108.00 | £60.00 |
How to Apply for Concessionary Redirection?
- Check Your Eligibility:
Ensure you’re receiving one of the eligible benefits listed above.
- Gather Required Documents:
- Proof of eligibility for benefits (e.g., official confirmation of Universal Credit or Pension Credit).
- Identity verification documents, such as a passport, driving licence, or utility bill.
- Complete Your Application:
Apply via your preferred method:
- Online: Submit your application on the Royal Mail website.
- Post: Download the form and send it with your documents to the Royal Mail Redirection Centre.
- In Person: Visit your nearest Post Office branch with your documents.
Why Choose Concessionary Redirection?
The Concessionary Redirection Service is not just a cost-saving measure; it’s a secure, convenient way to ensure uninterrupted mail delivery while protecting your personal information. For households with multiple members, it offers flexibility and affordability tailored to your unique needs.
Whether you’re moving within the UK or internationally, the Royal Mail Concessionary Redirection Service ensures your mail follows you safely, at a fraction of the standard cost.
Start your application today and enjoy peace of mind knowing your important correspondence will always reach you.
What is Moving Business Premises?
Relocating your business, whether temporarily or permanently, involves numerous challenges. One of the most critical tasks is ensuring that your mail follows you, preventing disruption to communication with clients, suppliers, and stakeholders. Royal Mail offers tailored solutions to meet your needs: Business Redirection and Business Diversion.
Why Choose Business Mail Redirection or Diversion?
Moving your business can impact critical communication, from customer correspondence to invoices and employee documents. These services ensure:
- Continuity: Your mail moves with you, avoiding missed opportunities or delays.
- Security: Reduces the risk of theft or fraud by ensuring mail isn’t left at your old premises.
- Flexibility: Services cater to businesses of all sizes, whether moving completely or partially.
- UK and International Options: Redirect or divert your mail to any UK or overseas address.
Business Redirection
Ideal for businesses moving entirely to a new location or temporarily closing. The Business Redirection service ensures your customers and suppliers can always reach you.
Key Benefits of Business Redirection:
- Reliable Mail Forwarding: Prevents missed communications with clients and partners.
- Affordable Solution: Costs less than £1.72 per day for complete peace of mind.
- Tailored to Whole Businesses: Suitable for businesses not in multi-occupancy buildings, where only one business operates at a single delivery point.
How to Apply for Business Redirection?
- Provide All Trading Names: List all organisation names and abbreviations (e.g., Royal Mail – RM) to avoid mail being delivered to your old address.
- Online or via Account Manager: Apply online or consult your Royal Mail Account Manager for assistance.
- Setup Time: Typically takes up to five working days to activate the service.
Costs for Business Redirection (Per Trading Name)
| Destination | 3 Months | 6 Months | 1 Year |
| UK Address (VAT Exempt) | £261 | £387.50 | £627 |
| Overseas Address (Zero VAT) | £305 | £473 | £803 |
Business Diversion
If only part of your business is relocating or your business operates in a multi-occupancy building, Business Diversion is the perfect solution. This service is available for temporary or permanent moves.
Key Benefits of Business Diversion:
- Customised for Complex Moves: Suitable for businesses sharing a single delivery point or relocating departments.
- First-Class Mail Handling: Ensures your mail is processed as first-class for fast delivery.
- Enhanced Security: Prevents mail from being left behind, reducing the risk of fraud or theft.
- Peace of Mind: Mail is delivered directly to your new address without delay.
Costs for Business Diversion (Per Department Name, Business Name, or Response Licence Number)
| Length | Price (Inclusive of VAT) |
| 3 months | £1,531 |
| 6 months | £2,653.80 |
| 12 months | £4,435.20 |
Small Business Diversion:
For businesses with fewer than 50 employees, Royal Mail offers a cost-effective option: Small Business Diversion.
| Length | Price (Inclusive of VAT) |
| 3 months | £313.20 |
| 6 months | £465 |
| 12 months | £752.40 |
This option is tailored to the unique needs of small businesses, offering affordability without compromising on reliability.
How to Apply for Business Diversion?
- Check Eligibility: Confirm whether your business qualifies for standard or small business diversion services.
- Apply Online: Set up your diversion online with Royal Mail.
- Quick Setup: Activation is fast, so your mail starts arriving at your new address promptly.
Which Service Is Right for You?
| Service | Best For | Key Features |
| Business Redirection | Entire business relocation (single-occupancy buildings) | Affordable mail forwarding for whole business. |
| Business Diversion | Partial business moves or multi-occupancy buildings | Tailored for complex moves with first-class mail handling. |
How Does the Royal Mail Redirection Service Work?
The Royal Mail Redirection Service is straightforward to use. Here’s a step-by-step breakdown of the process:
1. Choose How to Apply:
- Online: Visit the Royal Mail website and fill out the redirection form.
- By Post: Download the application form, fill it out, and send it with the required documents to the Royal Mail Redirection Centre.
- In Person: Visit a nearby Post Office with your identification documents to apply.
2. Provide Proof of Identity: Submit one form of ID (e.g., passport, driving licence) and one document proving your old address (e.g., utility bill or bank statement).
3. Select the Duration: Options include 3, 6, or 12 months, with the ability to extend if needed.
4. Pay the Fee: Prices start from £39.50 for personal redirection, with concessions available for those receiving Universal Credit or Pension Credit.
5. Start Receiving Mail at Your New Address: Once your application is approved, Royal Mail will begin forwarding your mail to your new location.
What Are the Benefits of Using the Royal Mail Redirection Service?
- Avoid Missing Important Documents: From bank statements to tax forms, missing important mail can cause delays and inconvenience. The redirection service ensures that all your vital correspondence is forwarded promptly.
- Protect Your Identity: Unsecured mail left at your old address increases the risk of identity theft. By redirecting your mail, you reduce this risk and keep your sensitive information secure.
- Cost-Effective and Convenient: With prices starting at just £39.50, the service is affordable and saves you the hassle of manually updating your address with every sender. For under-16s, the service is free.
- Flexible Options for Everyone: Whether you’re moving temporarily or permanently, within the UK or abroad, the service is tailored to meet various needs, including special concessions for eligible customers.
Why You Need the Royal Mail Redirection Service?
Redirecting your mail isn’t just about convenience; it’s a necessity to avoid potential risks:
- Missed Opportunities: Important communications from employers, utility companies, or healthcare providers can get lost if your mail isn’t redirected.
- Fraud Prevention: Protect your identity by ensuring your sensitive mail doesn’t fall into the wrong hands.
- Business Continuity: For businesses, uninterrupted mail delivery service ensures your operations remain smooth during relocation.
Conclusion
The Royal Mail Redirection Service is an invaluable solution for anyone relocating, ensuring your mail arrives securely and on time. Whether you’re moving within the UK or overseas, this service offers peace of mind and protects your identity while keeping your important correspondence intact.
Get started today by visiting the Royal Mail Redirection Service page. Don’t let your mail stay behind—ensure it moves with you!
FAQs About the Royal Mail Redirection Service
Can I redirect mail to an overseas address?
Yes, Royal Mail offers international redirection, ensuring your mail reaches you wherever you are.
What happens if my redirection period ends?
You can renew your redirection service for an extended period, up to 12 months at a time.
Are there any restrictions on redirected mail?
Certain items, like parcels or packages requiring a signature, may not be redirected. Always check with Royal Mail for specific exclusions.
Can I apply for someone else’s mail to be redirected?
Yes, you can apply on behalf of someone under special circumstances, such as with Power of Attorney or if they have passed away.
How long does it take to process my application?
Applications are typically processed within 5 working days. To avoid delays, apply well in advance of your moving date.