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PrettyLittleThing (PLT) has become a go-to fashion destination for style-savvy shoppers across the UK.
With its ever-evolving collections and trend-driven pieces, the question that naturally follows a purchase is: how long does PLT take to deliver? Understanding PLT’s delivery times, options, and associated costs is essential for planning your wardrobe updates, especially when you’re on a deadline. This blog explores everything you need to know about PLT’s UK delivery services.
What Are the Standard Delivery Times for PrettyLittleThing in the UK?
PrettyLittleThing’s standard delivery in the UK is designed to be both cost-effective and reasonably fast. This service suits those who aren’t in a rush but still expect a reliable timeframe.
Orders placed before 11PM are processed for dispatch the same day. The delivery typically takes up to three working days and operates Monday to Saturday, excluding public holidays.
This makes it an appealing choice for everyday purchases that don’t require express shipping.
Here are some important notes about the standard delivery:
- Tracking is included, allowing customers to follow their parcel after dispatch
- Delivery is handled by courier partners such as Evri
- Occasionally, minor delays can occur during sales or peak periods
How Fast Is PLT’s Next Day Delivery Service?
Next Day Delivery is a popular option for shoppers who need their items quickly. If the order is placed before midnight from Sunday to Friday, or before 9PM on Saturday, the parcel will be delivered the next working day.
This service is available across most of the UK, though some remote postcodes may not be eligible. Deliveries under this option are fulfilled seven days a week, making it suitable even for last-minute weekend plans.
Some advantages of choosing PLT’s Next Day Delivery include:
- Fast turnaround from order to doorstep
- Delivery tracking via email or SMS
- Sunday delivery is included in the service window
Does PLT Offer Weekend or Evening Deliveries?
While PLT doesn’t advertise a formal evening delivery slot, customers may still receive parcels during evening hours depending on the courier. Weekend delivery, on the other hand, is integrated into the Next Day and Royalty services.
Orders placed on Friday before midnight or on Saturday before 9PM can be delivered on Sunday, subject to the courier’s capacity and region.
This flexibility is beneficial for customers who work weekdays or are unavailable during typical hours.
Courier services such as Evri often operate until late in the day, especially in densely populated areas, increasing the likelihood of evening delivery.
How Can Customers Track Their PLT Orders in the UK?
PrettyLittleThing provides tracking details for all UK deliveries. After dispatch, customers receive an email with tracking information, which can be used to monitor the parcel’s journey.
Tracking tools are accessible via the courier’s website. PLT partners with logistics providers like Evri, InPost, and Royal Mail, each offering online portals for real-time tracking updates.
In cases where tracking status is not updated or the parcel appears delayed, PLT recommends allowing the full delivery window to pass before contacting customer support.
If the issue persists, a form can be submitted through their Help Centre to report a missing parcel.
Are There Delivery Delays with PrettyLittleThing Orders?
Delivery delays may occur occasionally due to several reasons. While most orders are fulfilled within the estimated time, unforeseen circumstances can impact the delivery process.
Common causes of delays include:
- Extreme weather conditions
- Strikes or courier issues
- Incorrect delivery address details
- Peak sale periods or promotional campaigns
During high-traffic periods, PLT may require additional time for dispatch and courier processing.
Customers are usually notified of any delay via email, particularly when the delay exceeds the expected delivery window.
What Are the Delivery Options for Express and Premium Services?
PrettyLittleThing understands that delivery preferences vary from customer to customer. Some need rapid delivery for last-minute outfits, while others prioritise convenience or cost-effectiveness.
To cater to these different needs, PLT offers a variety of express and premium delivery services across the UK.
1. UK Next Day Delivery
PLT’s Next Day Delivery is one of its most popular services. Customers who place an order before midnight (Sunday to Friday) or by 9PM on Saturdays can expect their order the following working day. This service includes Monday to Sunday delivery, making it a highly flexible option.
Next Day Delivery is ideal for:
- Shoppers needing outfits for events, holidays, or occasions on short notice
- Customers who prefer not to wait several days for their order
- Weekend shoppers wanting Sunday delivery (when ordered on Saturday)
This option is available for £5.99 per order, with full tracking included. However, availability may depend on the delivery postcode, particularly in remote or offshore areas where courier networks are more limited.
2. Click & Collect
For those who prefer collecting their parcels at a convenient location, PLT offers a Click & Collect service.
Orders placed before 11PM are delivered within up to 3 working days to a designated collection point, usually a local shop or locker.
Benefits of Click & Collect include:
- No need to wait at home for delivery
- Collection at a time that suits the customer
- Available even in areas with limited home delivery access
The service is priced at £3.99, and the customer receives an email or text notification once the parcel is ready for collection.
3. InPost 24/7 Lockers and Evri Parcel Shops
These options are useful for customers seeking flexibility outside of typical delivery hours. InPost lockers are accessible 24/7, allowing customers to collect their order day or night, while Evri Parcel Shops offer extended business hours for pickup.
Delivery times for both are up to 3 working days, with tracking updates provided throughout the process.
4. PLT Royalty Delivery – Premium Subscription Service
The PLT Royalty Delivery Pass offers a premium experience for frequent shoppers. For just £9.99 per year, customers receive unlimited Next Day Delivery and free returns for a full 12-month period.
Why PLT Royalty is worth considering:
- Cost-effective for those who place multiple orders throughout the year
- Covers both home delivery and Click & Collect services
- Eliminates the need to pay for delivery each time
- Enhances the returns process by removing additional return fees
Royalty Delivery subscribers benefit from the same order cut-off times as standard Next Day Delivery.
This service pays off after just two or three orders, especially during busy shopping periods like holiday sales or seasonal wardrobe updates.
5. Standard International Delivery
Although this guide focuses on UK delivery, it’s worth noting that PLT offers Standard International Delivery to several countries, with an estimated timeframe of up to 13 working days.
This is priced at £14.99 and is used mostly by UK shoppers sending gifts abroad or international customers accessing the UK site.
Delivery Options Overview
| Delivery Option | Delivery Timeframe | Cost |
| UK Standard Delivery | Up to 3 working days (if ordered before 11PM) | £3.99 |
| UK Next Day Delivery | Next working day (order by midnight Sun–Fri, 9PM Sat) | £5.99 |
| Click & Collect | Up to 3 working days (order before 11PM) | £3.99 |
| InPost 24/7 Locker | Within 3 working days | £3.49 |
| Evri Parcel Shop | Within 3 working days | £3.99 |
| PLT Royalty Delivery (12 months) | Next working day for a full year (same cut-off times as Next Day) | £9.99/year |
| Standard International Delivery | Up to 13 working days (excluding weekends) | £14.99 |
How Do Returns and Delivery Affect Each Other at PLT?
At PrettyLittleThing, the relationship between delivery and returns is closely connected. The ease and clarity of both processes can significantly affect customer satisfaction and shopping confidence.
Whether a customer receives a delayed item, the wrong size, or simply changes their mind, the returns process is designed to be straightforward and fair.
Return Period and Eligibility
PLT allows customers to return unwanted items within 28 days of receiving their order. The items must be unworn, unwashed, and in original condition with tags intact. Returns are accepted via several methods, including InPost lockers, Evri drop-off points, and postal services.
This return period applies regardless of the delivery method used. Even customers using Next Day or Click & Collect services benefit from the same return window, starting from the date the item was delivered or collected.
Refund Processing
After a return is received at the warehouse, PLT aims to process the refund within 3 to 5 working days. Refunds are issued to the original payment method and customers are notified via email once the refund is completed.
Customers are encouraged to:
- Keep proof of return postage
- Use tracked return services provided by PLT’s returns portal
- Check bank accounts regularly for refund confirmation
Return Costs
One of the important aspects of PLT’s return policy is the £1.99 return fee, which is deducted from the refund total.
However, customers who have subscribed to PLT Royalty enjoy free returns throughout the subscription period, providing a more flexible and cost-effective solution.
Here is a breakdown of how delivery and returns interact:
| Scenario | Impact on Return Process |
| Item delivered late | Still eligible for return within 28 days of receipt |
| Wrong item or size sent | Return initiated through standard process; refund or exchange offered |
| Damaged during delivery | Customers advised to take photos and request a refund |
| Missed delivery (parcel returned to PLT) | Refund issued once item is returned to the warehouse |
Handling Delays and Returns
If a customer receives an order after an extended delay, they may still initiate a return provided the 28-day return window hasn’t passed.
For example, if the order was supposed to arrive in 3 days but took 10, the return period starts from the actual delivery date, not the original expected date.
Customers who refuse delivery or fail to collect from a Click & Collect point in time will have the parcel returned to PLT automatically.
In such cases, the refund is processed once the item is back at the warehouse, though it may take a few extra days.
What Should Customers Do If Their PLT Order Hasn’t Arrived?
In cases where a delivery is significantly delayed or missing, customers should begin by consulting the tracking information. It’s important to ensure that the full delivery window has elapsed before taking further action.
Steps to take if a parcel hasn’t arrived:
- Verify the expected delivery date and time from the tracking link
- Confirm the shipping address used during checkout
- Check with neighbours or safe places in case of drop-off
- Use PLT’s Help Centre to report a missing item
PLT may require a declaration form to be completed to investigate a missing parcel. If confirmed lost, the company typically issues a replacement or refund, depending on customer preference and stock availability.
How Does PLT UK Shipping Compare to Other Fashion Retailers?
PrettyLittleThing holds its own in the competitive fast fashion market when it comes to delivery performance.
Compared to other UK-based fashion retailers, PLT offers affordable pricing, efficient next-day services, and attractive perks for regular shoppers.
Comparison of Delivery Services
| Retailer | Standard Delivery | Next Day Delivery | Annual Subscription |
| PrettyLittleThing | Up to 3 working days (£3.99) | Next working day (£5.99) | £9.99 (PLT Royalty) |
| ASOS | 3–4 working days (£4.50) | Next working day (£5.95) | £9.95 (Premier) |
| Boohoo | Up to 5 working days (£3.99) | Next working day (£5.99) | £9.99 (Premier) |
| Missguided | 3–5 working days (£3.99) | Next working day (£5.99) | £7.99 (VIP Delivery) |
PLT remains competitive not only in terms of pricing but also in the consistency of service. With wide courier partnerships and flexible order windows, the retailer meets the needs of both casual and urgent shoppers.
Can You Get Free Delivery from PrettyLittleThing in the UK?
Free delivery from PLT is available under specific conditions. Most commonly, customers can access free delivery during promotional periods or by using voucher codes.
Ways to benefit from free delivery include:
- Special promotions where spending over a certain amount qualifies for free standard delivery
- Student discounts via platforms like UNiDAYS or Student Beans
- Discount codes shared through email campaigns or on-site banners
- Subscribing to PLT Royalty for unlimited next-day delivery
Free delivery offers are usually time-sensitive and may apply to specific product categories. It’s recommended to check PLT’s homepage or delivery page before checkout to see current promotions.
Conclusion
PrettyLittleThing offers a range of delivery options in the UK to suit every shopper’s needs, from budget-friendly standard delivery to rapid next-day services.
With clear timelines, tracking features, and added benefits like the PLT Royalty subscription, customers can enjoy a reliable and flexible shopping experience.
While occasional delays may occur, the brand provides accessible support and convenient return options to manage any issues.
Understanding these services helps customers make informed decisions and plan their purchases with confidence.
Frequently Asked Questions (FAQs)
How late can I order for PLT next day delivery in the UK?
You can order up to midnight Sunday through Friday and by 9PM on Saturdays for next-day delivery.
Can I change my delivery address after ordering from PLT?
No, PLT doesn’t allow changes to the delivery address once the order is placed. It’s advised to double-check the address before confirming your order.
Does PLT deliver on bank holidays in the UK?
No, PLT does not deliver on public or bank holidays. Orders placed near these dates may experience delays.
How do I cancel a PrettyLittleThing order after placing it?
Orders cannot usually be cancelled once placed due to rapid processing. You may need to return the item after delivery.
Is PLT Royalty worth it for regular shoppers?
Yes, for those who shop frequently, the £9.99 annual fee can save significantly on delivery charges.
Are PLT packages discreet or branded?
PLT packaging is branded, which may not be suitable for discreet deliveries. However, it’s securely sealed and durable.
How do I contact PLT about a missing order?
You can use the live chat feature on their website or fill in a missing parcel form under their Help section.