Good communication is essential within modern businesses, otherwise, it leads to problems. These can include miscommunications, incorrect work being completed, unnecessary disagreements, and a host of other concerns.
Therefore, the importance of effective communication and communication systems shouldn’t be ignored. There is always more that can be done in this regard, often with quicker-than-expected results. Here is why communication matters so much and how it can be improved in your organization.
People who are distracted by the poor communication of other people aren’t as effective in the workplace. Even when they use good organisational systems such as using next actions or a Kanban systematic approach to their work, poor communication becomes a sticking point.
When communication is insufficient, poorly timed, or lacking in-depth, your employees are left to produce what they can based on what was previously communicated. When this leads to delivering results that are inferior or not what was needed, both the manager and the employee are annoyed. Fixing communication difficulties avoids frustration, lost time, and repeating work to fix it.
Some small businesses operate within industries where it’s so fast-moving that there isn’t any room for ineffective or unreliable communication. This applies to people and their approach to effective communication, as well as the technology used to communicate when it’s not done in person.
There are lost opportunities that can occur when communication isn’t done promptly. Situations where “I could have done with knowing that 3 hours ago” are best avoided. Otherwise, projects come in late or incorrect and reports must be redone to change the conclusion.
Group Scattered Communication Technologies Together
Rather than seeing employees using a variety of chat apps and other ways to get in touch, it’s important to bring communications onto a single platform.
The Gamma unified communications approach allows their clients to streamline communications to avoid the message getting lost and can improve the running of your business with streamlined communication. It’s necessary to reduce the level of complication by simplifying it down to one app. A service provider like Gamma can move communications onto a single platform. This ensures that all employees can learn the capabilities of a single communication app and feel confident in using it fully. This is a game-changer for those who previously struggled with juggling multiple channels of communication.
Focus on the Team Effort
While individual work performance matters, ideas to build teamwork is also useful skill for employees. In most cases, team building and team working prove helpful to improved communications.
When bringing people together for team projects, creates different dynamics and situations that wouldn’t occur in isolation. While people can find common interests or engage at a different level when doing so, it also serves to highlight when there are interpersonal issues that can be addressed later.
People who aren’t team players get highlighted. This doesn’t necessarily mean that they shouldn’t be part of the organisation or not be added to a team. However, it can allow the management level to devise effective strategies to make them feel more comfortable in such situations.
Sharing of Ideas in a Group Session
For teams that rely on creative ideas to spark new directions, it’s useful to bring people together to discuss what comes next. The open sharing of ideas and suggestions can be spit-balled to see what comes of it. Conversations can lead down surprising avenues, highlight communication logjams, and areas for improvement.
It’s usually beneficial for managers to not be present for idea-sharing sessions. Employees feel freer to share concerns and difficulties, along with suggestions without as much worry that their ideas will be immediately shot down. As a result, they feel more heard and this aids in opening up lines of communication.
Clear Communication from Leaders
Effective communication does start at the top. Even at the department managerial level, employees need strong leadership to know that what they’re doing is correct.
When staff know what the goals of the department or the business are, they have a sense of direction. It becomes easier to appreciate how their role impacts the company as a whole. This allows them to feel that they matter, even when they’re one cog in the machine. Also, even when some people don’t like another worker, they can learn to get along for the sake of the business.
When goals and their importance are shared well with the team, they tend to rally around to achieve them. Most people want a sense of achievement in their working life. This feeds into this desire and allows for clearer goal-oriented communication within the team as everyone works to solve problems and get work done to complete the project.
Communication is like oil in the business machine. Without it, companies grind to a halt through infighting and wrongheaded thinking. By taking the approach that communication is critical to the success of any organisation, businesses can embolden managers to take the right approach to improve it.