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When we consider luxury, put yourself in the customer’s perspective and ask, what would make you invest more for a brand name? What would make you consider registering for a handbag with a two-year waiting list? For luxury businesses, establishing an affluent product line is only the beginning. Here are five simple steps to help your luxury brand go that extra mile.
Tailor Customer Service
One of the most important considerations in establishing your brand is customer perception. There are many customer service lessons to implement when owning a luxury company brand to ensure your customers feel exceptionally valued and special. Take a personal approach and encourage your customer to open up about their needs by using open questions. Then try to tailor your products by showing you have listened and, most importantly, that you care.
Provide Luxury And Bespoke Packaging
Let your customers feel your brand quality shine through even after purchase, by providing luxury packaging. This is vital to ensure they implement your luxury brand into their lifestyle fully. Many multinational companies, including the likes of Maxipos, offer luxury packaging solutions. These luxury packaging suppliers can work with you to design eco-friendly bespoke packaging that represents your luxury brand best, including folding cartons, tote bags, and rigid boxes. Offering luxurious packaging can make a lasting impression on your customers and also any potential customers who notice it.
Manage Social Media Presence To Match Brand Identity
Having a widespread social media presence is extremely important from a marketing perspective. While advertising numbers can translate into the sales that keep your luxury business flourishing, setting your brand apart using social media should be a key consideration. Ensure to refrain from posting on channels more than once daily and reconsider excessive hashtags on your content. These can both be deemed distracting and spam-like, which subsequently reflects on your company brand.
Use Eco-Friendly Materials
Trends concerning environmentally responsible products are increasingly frequent, with countless brands now considering their business’s impact on the planet. Sourcing eco-friendly and sustainable materials and offering eco-friendly packaging can help build trust with your customer base and maintain a favorable business image. This is especially important for luxury brands as reputation is vital; establishing your business as eco-friendly can also help it to flourish.
Create A Feeling Of Scarcity
Mastering the idea that your products are in huge demand when they aren’t can be perceived as slightly unethical. Still, many brands intentionally ration their stock to create the illusion of scarcity, especially with expensive products. This can subtly advertise your product in that if it’s sold out, it must be sought after. This can also be emphasized where waiting lists are implemented, for example, with must-have fashion accessories. If it is widely known that there is a high demand for a product, from a psychological perspective, intrigue is created.
Using these tips should help keep your customers coming back while increasing affinity for your luxury brand and boosting long-term business success as a result.